Plough Electric Supply Company was granted registration of their Quality Management System to the requirements of ISO 9002-1994 by Quality Certification Bureau Inc. on April 5, 1995.  QCB audits and grants a continuation Certification to Plough yearly.  We are proud to be one of the first Electrical Wholesalers to achieve this status and demand from our vendors them same high quality of excellence.

The following is taken from our Quality Manual: 

4.1.1.2  Quality Objectives:

To establish a Collective Commitment of Preventative Actions and controls to ensure customer satisfaction. 

To Continuously identify problem areas, retrain staff and improve system procedures. 

To show a continuous decline of  error rates as proof of improvements. 

To Incorporate Plough's Total Quality System as a way of doing business in order to Exceed Client Expectations. 

4.1.1.3 Total Quality System

Plough Electric's  Total Quality System includes the documentation, implementation and maintenance of a quality management system and the continual improvement of the system's effectiveness.   Plough will identify processes needed for the Quality Management system, determine sequence and interaction of these processes; and determine criteria and methods to ensure that the operation and control of these processes are effective. 

Plough will ensure the availability of resources and information necessary to support the operation and monitoring of these processes; monitor, measure and analyze these processes; and implement actions necessary to achieve planned results and continual improvement of these processes. 

Plough's Quality Statement describes our objectives as follows: 

“To Establish, Teach, Implement, Facilitate, Plan and Manage the Total Quality Process at Plough Electric Supply Company.  To Promote and Acknowledge Quality in our company, with our customers, with our suppliers and throughout our Industry.”

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4.1.2.1 Resources

Top Management identifies Resource Processes needed for the management system: 

• Quality Manual
• System Procedures
• Work Instructions
• Quality Event Tracking, Reporting and Evaluation
• Internal Audits
• Training & Evaluation
• Corrective Actions
• Preventive Actions
• Manager Review Meetings
• Quality Review Meetings